Books & Articles

Asian Ways

Asian Ways is for Western business people, especially those interacting with Asian clients and associates. It presents a country by country review of cultural origins and how they impact on the way business is conducted, together with key aspects of etiquette. Useful tips on avoiding offensive behaviour by committing unintentional faux pas in the company of Asians are provided.

This book is a must for those with a need to improve their cross-cultural performance in Greater China, Japan, Republic of Korea, Thailand, Indonesia, Philippines, Malaysia, Singapore. Read more…

Ang Moh are OK! Now Available!

Ang Moh are OK! is a useful guide for Singaporeans wishing to integrate well and present the right image when interacting with Westerners. This book provides useful insights into Western business mentality and how to adjust to the Ang Moh style of working and communicating.

Recommendations are given on how to build common ground at work and after hours. Many useful tips on Western business and social etiquette are also presented. Read more…

Great Expatations

Nick was a contributing author to this compilation of humorous articles written by expats living in Singapore. It deals with aspects of expat life in this great city. Read Nick’s contribution about his cross-cultural encounters in hiring one of the Singapore icons, the Filipina maid.

Great Expactations can be purchased directly from Amazon.com.

Basics Bring Back Customers

Written in 2011 for the Singapore Marketer following a talk given to the Marketing Institute of Singapore (April 2010), this enlightening article reminds readers of the importance of maintaining high standards of service at the basic level and not to lose focus on this vital aspect whilst introducing new products and ideas. Download article… (.pdf)

The Case of the Angry Sales Manager

Written in 2012 for the Singapore Institute of Management, Nick shares a real life working experience case study revolving around a cross-cultural conflict. Download article… (.pdf)